Q: How long does shipping take?

A: Shipping times vary depending on your location. Standard shipping takes 5-10 business days, while express shipping takes 2-5 business days.

Q: Do you offer international shipping?

A: Yes, we ship worldwide! Shipping costs and delivery times vary by country. You’ll see the estimated delivery time at checkout.

Q: How can I track my order?

A: Once your order is shipped, you’ll receive a tracking number via email. You can use it to track your package on our website or the carrier’s site.

Q: What should I do if my order is delayed or lost?

A: If your order hasn’t arrived within the estimated timeframe, please contact our support team at [your email], and we’ll assist you.

Q: Are your skincare and hair products suitable for all skin and hair types?

A: Yes! We offer products for all skin and hair types, including dry, oily, sensitive, and combination skin. Check the product description for specific recommendations.

Q: Are your products cruelty-free and vegan?

A: Many of our products are cruelty-free and vegan. Look for the cruelty-free and vegan labels on each product page.

Q: Do your products contain harsh chemicals?

A: No, our products are free from parabens, sulfates, and harmful chemicals. We prioritize natural and safe ingredients.

Q: Can I use your products if I have sensitive skin?

A: Absolutely! We have a range of hypoallergenic and dermatologist-tested products. If you have concerns, we recommend doing a patch test before full use.

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and more. All payments are processed securely.

Q: Can I cancel or change my order after placing it?

A: We process orders quickly! If you need to make changes, please contact us within 12 hours of placing your order.

Q: What is your return policy?

A: We accept returns within 14 days of delivery if the product is unused and in its original packaging. For hygiene reasons, used makeup and skincare products cannot be returned.

Q: How do I start a return?

A: Contact us at [your email] with your order number and reason for return. Our team will guide you through the process.

Q: Do you offer discounts for first-time buyers?

A: Yes! Subscribe to our newsletter and get 10% off your first order.

Q: How can I apply a discount code?

A: Enter your promo code at checkout in the “Discount Code” box before completing your payment.

Q: Do you offer bulk or wholesale pricing?

A: Yes, we offer bulk discounts and wholesale pricing for businesses. Contact us at [your email] for more details.

Q: How can I contact customer service?

A: You can reach us via email at [your email] or through our live chat on the website.

Q: What are your customer service hours?

A: Our support team is available Monday – Friday, 9 AM – 6 PM (EST).

Q: Do you offer personalized skincare and haircare recommendations?

A: Yes! Our beauty experts can help you find the perfect products for your needs. Send us a message with details about your skin or hair type, and we’ll assist you.